Refund, Resend and Return Policy
1. Delayed Orders: Orders No Found, In transit, Pending, Expired with more than 45days (counting from the date you send the payment to Poxdo) for the USA and 60 days (except some countries that used China Post Registered Air Mail. The above item no longer applies to the following situations: the shipment was prevented or delayed in whole or in part by reason of force majeure such as epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow.)
Poxdo will not be liable for the delayed shipment of the orders. However, Poxdo will notify you by Poxdo Chat, Skype, Email, Line, WhatsApp, Wechat etc within 5 days.
For rest of the world if:
– A customer has sent complain (Through PayPal Dispute or other Gateway, e-mail, etc.)
– You have checked the tracking number and it doesn’t show any move or information.
– Sometimes, the order had arrived at the nearest office to the buyer and make it pending delivery because of the incorrect or unclear address. You will need to ask your buyer to go to the post office for delivery.
2. Delivered Orders: If any drop shipping orders had been delivered within maximum delivery time and more than 38 days COMPLETED status + 7days CLOSED status (meaning counting from the date order dispatched + maximum delivery time + 45 days), You will not be allowed to open dispute anymore.
For wholesale orders had been delivered within maximum delivery time and more than 14days COMPLETED status + 7days CLOSED status (meaning counting from the date order dispatched + maximum delivery time + 21 days), You will not be allowed to open dispute anymore.
3. Damaged Orders: Poxdo will provide a full refund/replacement if:
– Orders arrived damaged.
– Order arrived damaged but the customer doesn’t want the replacement to be sent.
– For electronic products, drop shipper should open the dispute in 7 days after received.
– For ordinary products, drop shipper should open the dispute in 3 days after received.
4. Bad Quality: Poxdo will check most of the items before shipping them out, but sometimes the buyers still complain about products received.
– Imperfections such as bad sewing, incorrect size/color, parts missing, not working etc.
– For electronic products, drop shipper should open the dispute in 7 days after received.
– For ordinary products, drop shipper should open the dispute in 3 days after received.
>> For parts missing, Poxdo only accepts resend it instead of the full refund.
5. Delivery Countries Limits: Because of international shipping method ability limits, some of the shipping countries is pretty hard to be delivered.
Poxdo will not accept any dispute about delivery once order dispatched if ship to countries below：
Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Mexico, Brazil, Paraguay
6. Shipping Method Limits: Some shipping methods will be untrackable when orders arrived at some Countries, State, City, Poxdo will not accept any dispute when you choose shipping method and ship to the limit countries. And Poxdo will not recommend you to use those shipping methods when delivery countries are limited
China Post Registered Air Mai: The USA, UK, Canada, Australia, France, Germany, Brazil, etc.
HKpost: The USA, UK, Canada, Australia, France, Germany, Brazil, etc.
DHL: Remote address will charge additional cost, we will contact you once found it.
Volume Exceed Product: Some products are much big than its weight, and freight company will charge the shipping based on volume instead of weight. Normally the orders weight over 2kg and volume exceed will have this issue. We will have to charge you by the volume for shipping cost once we find it.
As the international shipping method developing, the limits will be released in the future, we will change this rule if we have a chance.
7. The Dispute Which is not Poxdo Faults: Poxdo will not accept any disputes that buyer received with reasons as below, because the description is defined by drop shippers’ end and Poxdo will ship the correct products that most of your customers like it, and also it is approved by your end.
– The buyer does not like it.
– The description is not real.
– Products smell unusual.
– The buyer ordered the wrong items or SKU.
– The shipping address provided incorrectly.
8. Products Returned to Poxdo Warehouse:
– Normally Poxdo will not suggest returning products to our warehouse, because the international shipping is high and take at least 3 months to arrive Poxdo China Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.
Poxdo can accept the returns and put the products to your private inventory once we received it in Poxdo China warehouses.
If you indeed want your buyer to return the products, please chat with your 1 vs 1 support.
Please note Poxdo will only put the products to your inventory and will not refund for it. This private inventory will be automatically used and reduce the product cost for your next order.
9. Orders Cancellation:
– POD orders can not be cancelled anytime, since it is customized made.
– Private inventory orders can not be cancelled once Poxdo as agent made the purchase to the factory for you.
– Wholesale orders can not be cancelled once Poxdo as agent made the purchase to the factory for you.
– Amazon FBA orders can not be cancelled once Poxdo as agent made the purchase to the factory for you.